Effective Date: 03.09.2025

Thank you for choosing Snappy Serve (“we,” “us,” “our”). This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us when you use our mobile application (the “App”) and the services we offer through it (the “Services”).

By downloading and using Snappy Serve, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide and improve our Services, we collect several types of information.

A. Information You Provide Directly to Us:

• Account Information: When you create an account as a user or a vendor, we collect personal information such as your name, email address, phone number, and a password.
• Profile Information: Vendors may provide additional information for their public profile, including business name, service descriptions, address or service area, portfolio photos, videos, and pricing packages. Users may add a profile picture or other optional details.
• User-Generated Content: We collect the information you post on the Service, such as service listings, reviews, ratings, and any images or videos you upload.
• Communications: When you communicate with other users or vendors through our direct chat feature, we collect the content of those messages to facilitate the conversation. We also collect information when you contact us for support.
• Booking and Transaction Information: When you book a service, we collect details related to the booking, such as the date, time, and service requested. We do not directly store your credit card or payment information; this is handled by secure third-party payment processors.

B. Information We Collect Automatically:

• Usage Information: We collect information about how you interact with our Services. This includes the services you browse, the vendors you view, your search queries, the bookings you make, and the time, frequency, and duration of your activities.
• Device Information: We collect information about the mobile device you use to access our App, including the hardware model, operating system and version, unique device identifiers, IP address, and mobile network information.
• Location Information: With your permission, we may collect your precise geolocation data using GPS, Wi-Fi, and cellular towers. This helps us show you vendors and services that are near you. You can disable location services through your device’s settings, but this may limit the functionality of certain features.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage the Service: To create and manage your account, facilitate bookings, process transactions, and enable communication between users and vendors.
• To Personalize Your Experience: To show you relevant services, vendors, and content based on your location, preferences, and past activity.
• To Communicate With You: To send you service-related notifications, such as booking confirmations, chat alerts, updates, and security alerts. We may also send you marketing communications, which you can opt-out of.
• For Safety and Security: To verify accounts, monitor for fraudulent or harmful activity, and enforce our Terms of Service.
• To Improve Our App: To understand how our users interact with the App, to conduct research and analysis, and to develop new features and functionalities.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users and Vendors: The core function of Snappy Serve is to connect people. We share your public profile information (like your name and any photos you post) with other users or vendors you interact with. For example, when you contact a vendor, they will see your name and be able to chat with you. When you book a service, necessary details are shared to fulfill the service.
• With Third-Party Service Providers: We work with third-party partners to help us operate, provide, and improve our Services. These include cloud hosting providers, payment processors, data analytics providers, and customer support tools. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users, or protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

• Access and Update: You can review and update your account information at any time by logging into your account settings within the App.
• Account Deletion: You can delete your account at any time through the App’s settings or by contacting us. Please note that some information may remain in our records after your account is deleted.
• Location Permissions: You can change your device’s location permissions for the App at any time through your mobile device’s settings menu.
• Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

6. Security of Your Information

We are committed to protecting your information. We use a combination of technical, administrative, and physical security measures to safeguard your data from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

7. Children’s Privacy

Our Services are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@8dots.in